remote
Mission Systems Engineer - Brandes Associates, Inc.
Systems Engineer
Mission Systems Engineer with 5+ years experience supporting DoD messaging and information‑sharing software, delivering releases, troubleshooting field issues, and providing training within an Agile product‑support environment.
About the role
Key Responsibilities
- Provide day‑to‑day operational support for deployed mission‑critical software, ensuring availability and performance for DoD customers.
- Investigate and resolve field issues, coordinating with embedded Product Support Engineers and development teams to deliver root‑cause analysis and corrective actions.
- Manage software releases and sustainment activities, including configuration control, versioning, and deployment to customer environments.
- Develop and maintain technical documentation, training materials, and knowledge‑base articles for end users and support staff.
- Collaborate in Agile ceremonies, contribute to backlog grooming, sprint planning, and continuous improvement of support processes.
Requirements
- 5+ years of experience in systems engineering or product support for mission‑critical DoD software.
- Strong knowledge of Agile methodologies and software configuration management tools.
- Proficiency with Linux operating systems and scripting languages such as Python.
- Experience troubleshooting complex, integrated software systems in a customer‑facing role.
- Excellent communication skills for documentation, training, and cross‑functional collaboration.