Software Engineer
Innovation Architect driving customer adoption of Miro, translating strategic goals into actionable 240‑hour plans, diagnosing collaboration challenges, and ensuring sustainable governance and innovation across teams.
Innovation Architect
About the Role The Innovation Architect is a core contributor to MOST, helping customers translate their strategic goals into clear, actionable plans within Miro. This role focuses on diagnosing collaboration challenges, shaping the customer’s 240-hour game plan, and driving sustainable adoption, governance, and innovation across their teams. They operate as a trusted partner to business and technical stakeholders, ensuring customers unlock measurable value throughout their MOST subscription.
Responsibilities
Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation.
Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones.
Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement.
Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability.
Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing.
Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work.
Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development.
Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible.
Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance.
Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching.
Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically.
Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve.
Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders.
Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services.
Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance.
Posted June 19, 2026