What’s Under the Hood
DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.
That’s Nice, But What’s the Job?
So What Kind of Folks Are We Looking for? *Must reside in TX, UT, GA, FL, NV, NC, AZ or TN state*
Responsibilities of the Job (Or Better Known as, Your Next Destination)
Responsible for working with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs as well as customer vehicles under warranty.
- Properly adjudicates claims within approval limit and in accordance with department & industry standards.
- Accurately notates all actions taken and interactions with shops and customers within internal systems ensuring proper documentation of interactions.
- Effectively navigates department resources in order ensure adherence to department process flows and policies.
- Manages list of assigned pending claims and provides timely follow up with repair facilities to decision claims.
- Other duties as assigned
Knowledge, Skills and Abilities (The Good Stuff)
- Must have a strong understanding of automotive systems and repair procedures, parts pricing, labor guides, and repair shop procedures/practices.
- Must have clear and professional verbal and written communication, as well as strong negotiation skills
- Is proficient in typing and general computer skills.
- Must be comfortable in a high-volume, collaborative environment, and managing multiple priorities
- Must be solutions-oriented.
Requirements (a.k.a. What You Need to Get the Job Done)
- High-school diploma required; Bachelor’s Degree preferred.
- 3+ years of experience with current automotive mechanical and diagnostics.
So What About the Perks? Perks matter
- Work From Home. Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.
- Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow! But