Manufacturing Software Support Specialist - Snic Solutions

Position: Manufacturing Software Support Specialist Multiple Locations: Thailand | Vietnam | Malaysia | Brazil | US | Canada | Mexico

Department: Customer Success

About Snic Solutions

At Snic Solutions , we empower manufacturers in their digital transformation journey through scalable, smart manufacturing software solutions. With deep expertise in manufacturing operations, supply chain planning systems, and a focus on Opcenter APS, MES, QMS, and manufacturing analytics, we ensure seamless software integration, data management, and optimization of manufacturing processes. Our commitment to customer success is anchored in our

core values:

• Customer Obsession: Putting customer success at the heart of all we do. - Innovation: Delivering cutting-edge solutions to drive value. - Integrity: Acting with honesty, accountability, and respect. - Collaboration: Thriving together by fostering teamwork and inclusivity. - Excellence: Striving for exceptional quality and continuous improvement.

Role Overview

We are seeking a Manufacturing Software Support Specialist to join our Customer Success team. This role is vital in ensuring smooth deployment, operation, and troubleshooting of our manufacturing software solutions. The ideal candidate will provide technical support to clients, deliver user training, and work closely with cross-functional teams to drive operational excellence.

Key Responsibilities

1. Customer Support & Issue Resolution

• Provide first-line technical support for manufacturing software solutions, including Opcenter APS, MES, QMS, and related tools. - Diagnose and resolve software issues efficiently, ensuring minimal disruption to customer operations. - Collaborate with development and product teams to address complex technical challenges.

2. Deployment & Configuration

• Assist in the implementation and configuration of software solutions to meet specific client requirements. - Conduct system testing, debugging, and validation during deployment phases.

3. Training & Documentation

• Deliver end-user training on manufacturing software applications. - Develop and maintain comprehensive user guides, troubleshooting documentation, and FAQs.

4. Continuous Improvement

• Gather customer feedback to identify software improvement opportunities. - Contribute to enhancing the support process, tools, and methodologies.

5. Compliance & Best Practices

• Ensure adherence to industry and client-specific compliance standards. - Follow company policies and uphold Snic’s core values in all interactions.

Qualifications & Skills

Educational Background:

• Bachelor’s degree in Enginee