remote
Manufacturing IT Support Engineer - BTL IT Solutions Ltd.
Systems Engineer
Provide on‑site IT support for critical manufacturing systems, manage backups, handle shop‑floor incidents and maintain risk registers for a leading aerospace production environment.
About the role
Key Responsibilities
- Maintain and monitor backup and recovery processes for critical manufacturing applications and databases.
- Respond to and resolve production‑impacting IT incidents on the shop floor, ensuring minimal downtime.
- Manage user accounts, permissions, and group policies within Active Directory and related Windows Server environments.
- Maintain documentation such as risk registers, system configurations, and standard operating procedures.
- Support virtualised infrastructure (VMware) and assist with routine maintenance, patching, and performance tuning.
Requirements
- Proven experience in IT support, preferably within a manufacturing or industrial setting.
- Strong knowledge of Windows Server, Active Directory, and backup/recovery solutions.
- Familiarity with ITIL‑based incident management and problem‑resolution processes.
- Experience with virtualisation technologies (e.g., VMware) and basic networking concepts.
- Excellent communication skills and the ability to work under pressure in a production environment.
Skills
windows serveractive directory