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Manager, Uptime AI - Ford Motor Company
Software Engineer
Lead the transformation of Ford's Customer Service ecosystem by building an AI‑driven early‑warning system that shifts from reactive issue handling to proactive, data‑powered uptime management.
About the role
Key Responsibilities
- Define and own the product vision, roadmap, and delivery for the Uptime AI platform across the Customer Service division.
- Collaborate with data scientists, engineers, and service operations to design predictive models that detect quality issues before they impact customers.
- Prioritize features and enhancements using data‑driven insights, balancing business impact, technical feasibility, and stakeholder needs.
- Drive agile development cycles, ensuring timely releases, robust testing, and continuous improvement of AI models.
- Establish metrics, dashboards, and reporting mechanisms to measure the effectiveness of early‑warning alerts and overall system uptime.
Requirements
- 5+ years of product management experience delivering AI/ML‑enabled solutions in a complex, enterprise environment.
- Strong understanding of machine‑learning concepts, data pipelines, and cloud platforms (preferably AWS).
- Proficiency in Python or similar languages for prototyping and collaborating with data science teams.
- Demonstrated ability to work cross‑functionally with engineering, operations, and senior leadership using Agile methodologies.
- Excellent communication and stakeholder‑management skills, with a track record of turning technical insights into actionable business outcomes.
Skills
machine learningproduct managementpython