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Manager, Uptime AI - Ford Motor
Software Engineer
Lead the transformation of Ford’s Customer Service ecosystem into a proactive, AI‑driven platform, driving product strategy, data‑centric decision making, and cross‑functional collaboration to enhance uptime and customer satisfaction.
About the role
Key Responsibilities
- Define and execute the product roadmap for Uptime AI, aligning with business goals and customer needs.
- Collaborate with data scientists, engineers, and UX teams to develop predictive models and automated workflows.
- Own product metrics, analyze performance, and iterate to improve uptime and service quality.
- Engage stakeholders across the Customer Service Division to gather requirements and secure buy‑in.
- Champion Agile practices, facilitating sprint planning, reviews, and retrospectives.
Requirements
- 5+ years of product management experience, preferably in AI or data‑driven services.
- Strong understanding of machine learning concepts and data analytics.
- Proven track record of delivering cross‑functional, customer‑centric products.
- Excellent communication, stakeholder management, and problem‑solving skills.
- Experience with Agile methodologies and product lifecycle tools.
Skills
product managementmachine learningagile