CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com .
What You'll Do
Support is a deep part of our culture here at Weights & Biases by CoreWeave. We believe the best way to build a great product is to listen to real users and follow their lead to shape our priorities and roadmap. As Manager, Technical Support Engineering, you'll lead a team of support engineers, helping them grow, operate at a high level, and deliver best-in-class experiences for our users every day.
About the role:
- Lead, coach, and develop a team of Technical Support Engineers, setting a high bar for quality, responsiveness, and technical depth
- Own team performance against SLA commitments, identifying and addressing gaps in coverage, tooling, and process
- Partner cross-functionally with Engineering, Product, and Field Engineering to surface customer trends, escalate critical issues, and close the feedback loop between users and builders
- Build and maintain a culture of curiosity and continuous learning — helping your team stay sharp on the W&B product and the broader AI/ML ecosystem
- Hire, onboard, and ramp new team members, setting them up for success from day one
- Develop team members' careers through regular 1:1s, structured feedback, and growth-oriented development plans
- Identify systemic gaps in documentation, tooling, or process and drive improvements in collaboration with internal stakeholders
- Represent the voice of the customer in cross-functional discussions, translating support trends into actionable product insights
- Own the on-call rotation structure for weekend and off-hours coverage across the team
Who You Are
- 4+ years of experience managing a technical support or field engineering team, ideally in a SaaS or AI/ML environment
- Hands-on technical background — you've worked in a support, engineering, or ML role and can speak credibly about the problems your team is solving
- Experience working in a high-growth startup or fast-moving technology company, where the roadmap shifts and you've had to adapt quickly
- Strong cross-functional collaborator — you build relationships across teams and know how to influence without authority
- Data-driven approach to team management: you track what matters, spot trends, and use metrics to drive decisions
- Clear, direct communicator who gives feedback with care and holds the team to a h