remoteonsite
Manager - Tech Solutions Big Data / AI - Databricks
Software Engineer
Lead a regional team of Data & AI experts in India, ensuring 24/7 support for customer production workloads. Drive performance optimization, resiliency, and complex data engineering solutions across APJ and EMEA regions.
About the role
Key Responsibilities
- Lead and grow a high‑performing team of Data & AI technical experts in India.
- Oversee support operations during APJ and EMEA business hours, coordinating with global teams for seamless 24x7 coverage.
- Resolve complex, long‑running data engineering use cases, focusing on performance optimization and production resiliency.
- Collaborate with product and engineering teams to drive continuous improvement of support processes and tooling.
- Mentor team members, fostering a culture of technical excellence and customer‑centric problem solving.
Requirements
- Proven experience in Big Data and AI solution delivery, with a strong background in data engineering.
- Demonstrated ability to manage and scale technical support teams across multiple time zones.
- Deep understanding of performance tuning, resiliency, and production workload management.
- Excellent communication skills and a customer‑first mindset.
- Experience with cloud platforms (e.g., AWS, Azure, GCP) and modern data stack technologies.
Skills
machine learningkafkaapache sparkhadoopdatabricksmlflowexcel