Lead and develop the Buyer Cloud Tier-2 Engineering team by providing technical leadership, coaching, mentoring, performance management, and career development
Own end-to-end operational support for the Buyer Cloud platform, ensuring platform reliability, operational readiness, and customer satisfaction
Partner closely with Engineering and Engineering Support teams to investigate complex production issues, drive root cause analysis (RCA), remediation planning, and long-term reliability improvements
Provide hands-on technical leadership during major production incidents, customer escalations, and Live Events, coordinating cross-functional teams to drive timely resolution and stakeholder communication
Collaborate with Client Services, Product, Engineering, and external partners to deliver scalable and reliable technical solutions
Drive operational excellence through continuous improvements in incident management, monitoring, automation, observability, and engineering support processes
Lead complex customer escalations and technical investigations across Buyer Cloud services
Build and prioritize automation initiatives that improve operational efficiency and reduce manual effort
Analyze operational metrics, incident trends, platform health, and customer issues to identify risks and drive continuous service improvements
Establish operational best practices, documentation standards, and knowledge-sharing processes across the Tier-2 organization
Participate in release planning, production readiness reviews, deployment validation, and post-release monitoring
Participate in on-call rotations and provide technical leadership during critical production incidents when required
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Preferred Technical Qualifications:
Strong coding, debugging, and troubleshooting skills in Go (Golang), Python, and/or Java
Experience developing, operating, and supporting distributed systems and cloud-native backend services
Strong understanding of distributed architectures, microservices, APIs, and large-scale production environments
Proficiency in SQL and database technologies
Experience supporting applications in AWS or OCI, including services such as EC2, VPC, S3, IAM, Route 53, and Lambda
Experience with automation, monitoring, observability, and incident management platforms
Familiarity with CI/CD and SDLC tools (Docker, Kubernetes, Jenkins, Git, Ansible)
Strong Linux, networking, database, and infrastructure fundamentals
Manager, Software Engineering Tier-2 - Onsite 2 Days in Chicago - FreeWheel - comcast - N. Orleans St 1300N | OpenTalent