Manager, Platform Professional Services Remote - CrowdStrike

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike Platform Professional Services is seeking a manager responsible for leading our AI Detection & Response (AIDR) and Falcon Platform Operational Services teams, which provide long-term support of the CrowdStrike platform and related applications. The Operational Services Manager will have responsibility for building and growing a team focused on delivering implementation services around the CrowdStrike Falcon platform with a primary emphasis on AIDR capabilities, including AI-powered detection, automated response workflows, and adversarial AI use cases within customer environments.

What You’ll Do:

Build and grow a team that helps customers operationalize and support AIDR and the broader CrowdStrike Falcon platform, including analyzing and investigating AI-driven alerts and detections within the customer SOC environment

Provide hands-on, tactical support to team members to help them deliver high-quality services to our most strategic customers across AIDR and the Falcon platform

Deliver directly to customers and partners technical implementation, configuration, and troubleshooting assistance with AIDR capabilities and the Falcon platform

Build, operationalize, and curate Services offerings for CrowdStrike Platform Professional Services teams, with a focus on AI-driven detection and response use cases

Work cross-functionally with CrowdStrike product, engineering, and go-to-market teams to ensure successful delivery outcomes

Manage and mentor team members to help expand skill sets around AI/ML-driven security operations and maximize performance