Manager of Software Services & Support

Harris Novum, a division of Harris ; is seeking a Manager of Software Services & Support who will lead the Software Professional Services and Support team in a dynamic healthcare software business.

This robust management role involves overseeing billable services delivery, leading customer support analysts, and serving as the primary liaison between our clients and internal development teams. The ideal candidate brings deep expertise in Hospital Revenue Cycle Management or Hospital Patient Accounting, combined with proven leadership abilities in a customer-facing technical services environment. You will collaborate closely with our R&D Director to ensure client requests are met by developers while maintaining exceptional service delivery standards. This position requires someone who can balance strategic client relationship management with hands-on operational execution, including project oversight, stakeholder communication, and related administrative tasks.

This remote role welcomes candidates anywhere in the US. Travel is required as needed, approximately 15%. This includes occasional customer site visits across the US and meetings in the Atlanta, Georgia, office. 1-2 trips per quarter on average. Preference will be given to candidates who can work in CST or EST time zone.

Salary Range: 90K to 100k

What your impact will be:

• Lead and mentor a small team of customer support analysts, providing mentorship, performance feedback, and professional development opportunities.
• Manage billable consulting services and technical implementations for healthcare clients, ensuring project profitability and client satisfaction.
• Serve as primary point of contact for customer-facing project management, coordinating timelines, deliverables, and stakeholder expectations across multiple concurrent engagements.
• Facilitate stakeholder calls and client meetings, translating technical requirements into actionable solutions and maintaining strong client relationships.
• Collaborate with the R&D Director to communicate client needs, prioritize feature requests, and provide market insights that inform product roadmap decisions.
• Execute administrative duties including preparing quotes and proposals, drafting Statements of Work (SOWs), generating project completion letters, and managing time reporting.
• Ensure compliance with healthcare industry standards and maintain deep knowledge of hospital revenue cycle workflows, patient accounting processes, and related regulatory requirements.
• Drive continuous improvement initiatives in service delivery processes, documentation standards, and team performance metrics.

What we are looking for:

• Candidates must possess demonstrable experience in Hospital Revenue Cycle Management OR Hospital Patient Accounting, as this specialized healthcare knowledge is essential for unders