Manager, Machine Learning & Applied Research

About The Role

In this opportunity as Manager, Applied Research you will:

• Experiment and Develop: You will execute the entire model development lifecycle, from prototype to delivery, while applying best practices for reproducible research and well-managed software delivery.
• Collaborate: Working on a collaborative cross-functional team, you will share information, value diverse ideas, and partner effectively with colleagues across the globe.
• Deliver: You will be accountable for timely, well-managed deliverables.
• Innovate: You will be empowered to try new approaches and learn new technologies. You will implement innovative ideas to solve real-world challenges.
• Inspire: You will be a proactive communicator who is excited to share your work. You will be articulate and compelling in describing ideas to both technical and non-technical audiences.
• Manage: Direct the efforts of a team of Applied Scientists and Research Engineers ensuring a high-performance culture, nurturing your team’s career development and managing their performance expectations through servant leadership and active coaching.

About You

You're a fit for the role of Manager, Applied Research if your background includes:

Basic Qualifications

• PhD in a relevant discipline or Master’s plus a comparable level of experience
• 8+ years hands-on experience building IR / NLP systems for commercial applications
• Prior management experience – coaching & developing high-performing teams
• Experience writing production code and ensuring well-managed software delivery
• Experience delivering minimum viable products in a large enterprise environment
• Demonstrable experience translating complex problems into successful AI applications
• Expertise in several of the following areas: robust Python development, MLOps, containerization, cloud infrastructure (AWS and Azure), advanced search and recommendation technology, orchestration of ML pipelines for real-time inference, microservices architecture, model monitoring and governance.
• Outstanding communication, problem solving, and analysis skills

Preferred Qualifications

• Experience innovating state-of-the-art research to solve real-world problems.
• Experience designing and implementing solutions with large language models
• Relevant publications at ACL, EMNLP, NAACL, NeurIPS, ICLR, SIGIR, KDD, or similar.
• Advanced proficiency in Python, Java, or Scala.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.