onsite
Manager, Fintech Fraud Operations - Delivery Hero SE
Systems Engineer
Lead a high‑performing fraud operations team in the fintech space, driving risk mitigation, data‑driven investigations, and continuous process improvement while ensuring regulatory compliance and AML/KYC standards.
About the role
Key Responsibilities
- Oversee day‑to‑day fraud investigation and resolution across digital payment channels.
- Develop and refine fraud detection models using data analytics and machine learning techniques.
- Lead cross‑functional initiatives to enhance risk controls, compliance, and incident response.
- Manage and mentor a team of fraud analysts, setting performance goals and fostering professional growth.
- Collaborate with product, engineering, and legal teams to implement preventive controls and policy updates.
Requirements
- 5+ years of experience in fintech fraud operations or risk management.
- Strong analytical skills with proficiency in SQL, Python, or similar data tools.
- Deep understanding of AML, KYC, and regulatory compliance frameworks.
- Proven leadership ability and experience managing a high‑volume investigative team.
- Excellent communication skills and ability to translate complex data into actionable insights.