remote
Manager, Concierge Security - Arctic Wolf Networks
Software Engineer
Lead a high‑performing concierge security team, overseeing SOC operations, incident response, and threat hunting while driving risk mitigation and customer success on a cutting‑edge security platform.
About the role
Key Responsibilities
- Direct daily operations of the concierge security team, ensuring rapid detection, analysis, and remediation of security incidents.
- Develop and refine incident response playbooks and threat‑hunting methodologies aligned with the Aurora platform.
- Collaborate with customers to understand their security posture, provide guidance, and deliver tailored risk‑mitigation strategies.
- Manage performance metrics, staffing, and professional development to maintain a world‑class security operations capability.
- Partner with product and engineering teams to feed real‑world insights into platform enhancements.
Requirements
- 5+ years of experience in security operations, incident response, or threat hunting, with at least 2 years in a leadership role.
- Deep knowledge of SIEM tools, log analysis, and modern threat‑intelligence frameworks.
- Proven ability to manage customer relationships and translate technical findings into actionable business recommendations.
- Strong communication, project‑management, and team‑building skills.
- Relevant certifications (e.g., CISSP, CISM, GSEC) are a plus.