Manager, Client Solutions - Existing - yorkgroup

At York, we are bold, fast, and relentlessly focused on what matters: our clients .

While others get lost in bureaucracy and outdated thinking, we cut through the noise. We challenge the status quo, move with urgency, and make decisions that serve our clients, not just our bottom line. We take full ownership, work together to solve complicated problems, and execute - no excuses, no shortcuts.

This is not the place for complacency. Our team thrives in a high-performance, no-BS environment - we are a group of high performers who think critically, move fast, and follow through. The success of our business depends on the willingness of our team to ditch antiquated ways of operating and adapt new methods for achieving excellent results.

This is how we work. This is how we win.

Reports to: Senior Director, Client Solutions – Broker-Led & BTS Sales

Position Summary

The Manager, Client Solutions – Existing is a relationship-driven sales role focused on retaining and growing York Realty Inc.’s business from within our current tenant portfolio. This is a role for someone who builds trust, stays close to clients, understands how their businesses are evolving, and turns strong relationships into renewals, expansions, and real growth.

York has a large and active tenant base, creating meaningful opportunity to identify renewal strategies, expansion needs, relocations, additional facilities, build-to-suit potential, and other ways we can continue to grow alongside our clients. The right person will be relationship-first, but not passive — someone who can build trust, spot opportunities early, create momentum, and turn client insight into renewals, expansions, and closed deals.

Key Responsibilities

• Build and maintain strong working relationships with York’s existing tenant base in collaboration with Client Success and Property Management.
• Build credibility and trust with tenants to stay informed of evolving business needs and future space requirements,
• Collaborate with Property Management to surface tenant satisfaction insights and early signals of change,
• Maintain knowledge of base building intricacies, active issues and space availability to ensure operational insight is supporting leasing strategy.
• Maintain an ongoing line of communication with Client Success (i.e. owner’s representatives) to stay ahead of client developments, project changes, and emerging needs, surfacing potential opportunities before they reach the leasing stage.
• Proactively work the current portfolio to identify and qualify growth opportunities within each tenant relationship, including:
• Analyzing the markets and industries within our current client operations in order to identify expansion signals, adjacencies, and opportunities where the Company can grow alongside them.