Manager, Business Systems - CMMB

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Overview

The Finance Department is responsible for the provision of cross-cutting, client-focused services in the areas of accounting, budget, treasury, information technology, administration, and grants. These strategic, operational, knowledge, and accountability-based services add significant value to the successful fulfillment of CMMB ’s global strategy.

The Business Systems Manager will ensure CMMB ’s business systems — especially our ERP — function optimally, support global users, and enable operational and strategic goals. The role blends hands-on system administration with the ability to see the big picture, proactively resolve issues, and escalate appropriately.

The ideal candidate is a detail‑oriented, proactive problem‑solver who combines strong technical aptitude with a strategic, big‑picture mindset, ensuring systems run smoothly while anticipating needs and elevating issues appropriately.

Responsibilities & Accountabilities

ERP & Business Systems Administration

Day-to-day administrator for ERP and connected business systems

Manage user setup, role-based access controls, security permissions, and audit compliance

Perform maintenance, configuration, monitoring, and data updates

Support system upgrades, regression testing, and release cycle activities

Monitor system performance, usage patterns, and data integrity

Conduct detailed troubleshooting and root-cause analysis; escalate when needed

Support integrations, data mapping, and validation

Understand ERP backup/recovery processes and coordinate with IT when needed

User Support & Training

Provide responsive support to global users with varying technical backgrounds

Deliver onboarding, training sessions, and documentation

Maintain a knowledge base and identify opportunities to streamline user experience

Business Process & Data Support

Partner with finance, operations, procurement, and global teams to ensure systems meet organizational needs

Maintain and enhance reports, dashboards, and BI tools

Execute administrative tasks including data imports, reconciliations, and QA reviews

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