About the Role
We are seeking a Manager, Applied Field Engineering - AI/ML Product Specialists to lead a high-performing team of Applied Field Engineers within the Applied Field Engineering organization. In this hands-on leadership role, you will manage a team of Applied Field Engineers who specialize in Generative AI, Machine Learning, and Advanced Analytics. You will be responsible for coaching your team through technical sales engagements, driving execution excellence, and ensuring customers successfully activate and consume Snowflake's AI/ML capabilities. You will translate team-level insights into feedback that shapes broader strategy, working closely with your manager and cross-functional partners to align execution with organizational priorities.
Responsibilities & Focus Areas
Technical Execution & Consumption Activation:
- Drive team performance toward Consumption Activation — ensuring customers successfully move workloads into production and realize contracted credit value.
- Coach AFEs on technical sales engagement best practices, helping them identify and prioritize high-impact opportunities.
- Review and provide hands-on guidance on customer architectures to prevent technical debt and ensure scalability.
- Actively participate in customer engagements as a player/coach, modeling excellence in architectural discussions and executive-level conversations.
Product Feedback & Cross-Functional Collaboration:
- Aggregate and communicate field insights to senior leadership; surface recurring product gaps and customer blockers to inform roadmap discussions.
- Partner with Sales leadership to ensure technical resources are aligned to regional pipeline and key account priorities.
- Participate in Communities of Practice and support knowledge-sharing initiatives across the team.
Team Leadership & Development:
- Recruit, onboard, and develop a team of Applied Field Engineers, with a focus on technical growth and performance management.
- Build a culture of Technical Sales excellence where AFEs serve as trusted advisors to customers throughout the sales and post-sales lifecycle.
- Conduct regular 1:1s, provide ongoing feedback, and support career development for direct reports.
Requirements
- 8+ years of industry experience in a pre-sales, technical sales, or technical consulting capacity.
- 2+ years of people management experience, preferably leading technical overlay or specialist teams.
- Experience with Consumption-based models: Ability to drive not just deal closures, but actual activation and usage of software services.
- Technical credibility: Hands-on depth in at least one of the following: GenAI/LLMs, Machine Learning, Data Engineering, or Cloud Data Architecture.
- Communication skills: Ability to engage confidently with VP and Director-level stakeholders and translate technical value into business outcomes.
- Education: University degree in computer science, engineering, mathematics, or related fields (or equivalent experience).