Maintenance Director Property Management

Location: Work from Home Type of Employment: Full-time Work Shift: US Business Hours

About Us

At OurAssistants , we connect U.S.-based property management companies with highly skilled virtual professionals who help streamline operations, improve efficiency, and support long-term growth. We are committed to building high-performing remote teams that deliver operational excellence. Learn more at ourassistants.com .

About the Role

We are seeking an experienced Maintenance Director with strong AppFolio expertise to lead and optimize maintenance operations for a growing U.S.-based property management company.

This is a leadership role focused on building scalable systems, improving operational efficiency, and ensuring high-quality maintenance service delivery across the portfolio. The ideal candidate has strong experience managing maintenance teams, overseeing vendors, and implementing process improvements in fast-paced property management environments.

Key Responsibilities

Maintenance Operations Management

• Oversee day-to-day maintenance operations, work order management, and vendor coordination.
• Ensure timely completion of maintenance requests while maintaining service quality standards.
• Monitor escalations and implement solutions to improve turnaround times and resident satisfaction.

Systems & Process Improvement

• Build and implement scalable maintenance workflows and operational systems.
• Establish SOPs, service standards, and maintenance best practices.
• Identify operational bottlenecks and recommend process improvements.

Team Leadership & Development

• Lead, mentor, and support maintenance coordinators and operational staff.
• Monitor team performance and accountability through KPIs and reporting.
• Conduct workflow reviews, coaching sessions, and operational check-ins.

AppFolio Management & Reporting

• Manage maintenance workflows, reporting, and tracking within AppFolio .
• Ensure accurate documentation of work orders, vendor updates, and maintenance records.
• Generate reports related to maintenance efficiency, service quality, and operational metrics.

Vendor & Portfolio Oversight

• Coordinate with vendors, contractors, and technicians to ensure service completion and compliance.
• Support larger property management portfolios with scalable maintenance oversight.
• Maintain vendor accountability and performance standards.

Qualifications & Requirements

• Minimum 4–5+ years of experience in property management maintenance operations.
• Strong hands-on experience with AppFolio ( required ).
• Proven leadership experience managing maintenance teams or departmen