M365 Cloud Administrator

Leidos has an opening for a Cloud Administrator to support the ESA V program. ESA V is an IT Services program supporting several customers within the Department of Justice and other federal agencies. The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies and other IT services.

You will be a key part of the team delivering workstation support and solutions for a mission-critical U.S. Government program that has a rapidly growing demand for information to be securely accessible anywhere, anytime, from any device.

The individual selected for this position will be a member of the Cloud Support team and the primary work location will be Washington, DC with work performed remotely. This individual will work with client stakeholders to improve the capability and capacity of the workstation management service to reliably meet the needs of a mobile, zero trust, geo-dispersed workforce. The successful candidate will have some hands-on experience with a cloud management platform. This can include supporting workstations, mobile devices, software, infrastructure, IAM, network, and security areas.

You will work closely with the Infrastructure and Operations Manager and will be a part of the Cloud Support team on the following key tasks:

• Responsible for managing and maintaining Microsoft technologies and services
• Configuring, troubleshooting, and enhancing M365 services and applications
• Collaborating with other cloud support team members to support end-users
• Utilizing Microsoft 365 tools to maximize productivity, collaboration, and data security
• Completing incident tickets and service requests within SLA and in a modern tracking system
• Working with desktop support, infrastructure, networking, and security engineering teams to resolve issues found in the environment
• Attend internal meetings or with the customer as required
• Provide weekly reporting of issues and projects
• Utilize M365, and other tools to support a highly mobile, zero trust and geographically diverse customer
• Ability and willingness to work extended hours or modified schedule for planned and emergency work
• Perform other duties as assigned

Education and Experience: Typically requires BS degree or equivalent experience and less than 2 years prior relevant experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree.

Required Qualifications:

• BS in Computer Science, Systems Engineering, Security Information Systems, or related technical field or equivalent experience with 0-2 years relevant experience
• Ability to work well with people from many different disciplines with varying degrees of technical experience
• Experience utili