Position Overview
We are seeking an experienced Solution Architect (ServiceNow) to lead the design, implementation, and optimisation of ServiceNow solutions across the enterprise.
This role requires a strategic thinker with deep technical expertise in ServiceNow platform capabilities, enterprise architecture, and system integration . The successful candidate will drive digital transformation initiatives while ensuring alignment with organisational objectives, governance standards, and technical best practices.
The Solution Architect will play a key role in shaping enterprise platform architecture, enabling automation, AI adoption, and workflow modernisation across multiple business functions.
Responsibilities
1. ServiceNow Platform Leadership
- Conduct feasibility studies to evaluate ServiceNow implementation opportunities and assess the technical viability of proposed solutions.
- Design and lead migration strategies to transition workflows from legacy platforms such as SharePoint, Nintex K2, and other systems to ServiceNow.
- Ensure smooth migration with minimal business disruption and maximum value realisation.
- Design and oversee implementation of ServiceNow Performance Monitoring and Predictive Analytics capabilities.
- Establish monitoring frameworks that provide real-time insights into system performance, user adoption, and operational efficiency.
2. Artificial Intelligence and Innovation
- Design and oversee implementation of ServiceNow AI capabilities , including NowAssist, Agentic AI, and emerging AI features .
- Develop enterprise AI adoption strategies aligned with business objectives and platform capabilities.
- Explore and integrate ServiceNow AI capabilities with other SaaS platforms such as:
- Microsoft Copilot
- Workday
- SAP
- Coupa
- iValua
- Oracle
- Lead the migration of existing platforms to ServiceNow Protected Platform (SPP) .
- Enable new capabilities including AI Agent Studio and Workflow Data Fabric .
3. Enterprise Architecture
- Provide enterprise-wide architecture guidance for ServiceNow implementations.
- Ensure alignment with the organisations technology strategy, standards, and governance frameworks .
- Collaborate with stakeholders across multiple business units to:
- Understand requirements
- Identify standardisation opportunities
- Promote architectural consistency across the enterprise.
4. Access Control and Licensing Optimisation
- Review and simplify complex ServiceNow access control structures .
- Optimise user access models while maintaining security and compliance.
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