Life Safety / Security Communications Specialist - jll

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Life Safety/Security Communications Specialist – JLL

What this job involves:

The Life Safety/Security Communications Specialist plays a critical role in protecting people and assets across JLL's global portfolio by serving as the front line of emergency response and security operations. Working in a fast-paced, multi-discipline operations center, you'll be the vital link between employees, facilities, and emergency services—receiving and dispatching emergency and non-emergency calls, monitoring access control systems, surveillance cameras, critical alarms, and fire safety systems across multiple sites. Your vigilance and quick decision-making directly support business continuity, crisis management, and the safety of thousands of personnel. This role offers the opportunity to make a meaningful impact every day while working with cutting-edge security technology and collaborating with global teams to respond to and mitigate critical incidents.

What your day-to-day will look like:

• Monitor and operate integrated security systems including access control (C-Cure 9000), video surveillance (Milestone), fire alarm panels, and multi-site radio communications to maintain real-time situational awareness across facilities
• Process and dispatch emergency calls for security, fire, medical, and hazardous materials incidents using Emergency Medical Dispatch protocols, provide pre-arrival instructions, and coordinate response with on-site teams and external emergency services
• Serve as the primary liaison between JLL site personnel, corporate security, EHS teams, and local law enforcement/EMS agencies during incidents and emergencies, ensuring seamless communication and appropriate escalation
• Create, monitor, and track work orders using Corrigo and other work request platforms while maintaining accurate incident documentation through CAD systems and completing detailed incident reports
• Utilize the Critical Event Management platform to disseminate urgent notifications to stakeholders, account for personnel during major events, and coordinate fire system monitoring/impairment communications with third-party monitoring companies