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Level 2 Technical Support Analyst - TEKsystems c/o Allegis Group
Software Engineer
Provide advanced, multi‑client technical support in a fast‑paced MSP environment, focusing on network infrastructure, Windows systems, and escalation management while ensuring a high‑quality client experience.
About the role
Key Responsibilities
- Deliver Level 2 support for Windows Server, Active Directory, and networking issues across multiple client environments.
- Diagnose and resolve complex TCP/IP, VPN, and firewall problems, escalating when necessary.
- Utilize PowerShell scripting to automate routine tasks and streamline incident resolution.
- Manage virtual infrastructure using VMware, including VM provisioning, troubleshooting, and performance tuning.
- Document incidents, solutions, and knowledge‑base articles to improve team efficiency.
- Maintain strong communication with clients, ensuring timely updates and a positive support experience.
Requirements
- 2+ years of hands‑on experience in Level 2 technical support within an MSP or similar multi‑client setting.
- Proficiency with Windows Server, Active Directory, TCP/IP networking, and VPN technologies.
- Solid scripting skills in PowerShell for automation and troubleshooting.
- Experience managing VMware virtual environments.
- Excellent problem‑solving abilities, strong communication skills, and a customer‑focused attitude.
Skills
windows serveractive directoryvmware