onsite
Level 2 Service Desk Engineer - Efex
Software Engineer
Level 2 Service Desk Engineer supporting diverse client environments, troubleshooting Windows and Linux systems, managing Active Directory, and resolving network issues using ServiceNow. Focus on delivering efficient, customer‑centric IT solutions.
About the role
Key Responsibilities
- Respond to and resolve Tier 2 support tickets for Windows, Linux, and network infrastructure across multiple client sites.
- Manage user accounts, permissions, and group policies within Active Directory.
- Utilize ServiceNow to log, track, and close incidents, ensuring accurate documentation and SLA compliance.
- Collaborate with senior engineers to diagnose complex issues and implement permanent fixes.
- Provide remote and on‑site support, including hardware troubleshooting and software deployments.
Requirements
- 2+ years of experience in a technical support or service desk role.
- Hands‑on experience with ServiceNow or similar ticketing systems.
- Excellent problem‑solving skills and a customer‑focused attitude.
- Strong communication skills in English, both written and verbal.
Skills
linuxactive directoryservicenow