remote
Level 2 Service Desk Engineer - Advania UK
Software Engineer
Level 2 Service Desk Engineer supporting a diverse client base, troubleshooting Windows and Linux environments, managing VMware virtual infrastructure, and progressing toward 3rd line expertise through structured learning and exam support.
About the role
Key Responsibilities
- Provide 2nd line support for Windows, Linux, and network issues, diagnosing and resolving incidents within SLA.
- Manage VMware virtual environments, including VM provisioning, performance monitoring, and capacity planning.
- Escalate complex problems to 3rd line teams, documenting root causes and resolution steps.
- Collaborate with cross‑functional teams to implement service improvements and automation scripts.
- Maintain accurate knowledge base articles and contribute to continuous improvement initiatives.
Requirements
- Experience with Windows Server, Active Directory, and Linux administration.
- Hands‑on knowledge of VMware vSphere and related tools.
- Strong troubleshooting skills and ability to work under pressure.
- Excellent communication and customer‑service orientation.
- Willingness to pursue certifications such as Microsoft Certified Solutions Associate (MCSA) or VMware Certified Professional (VCP).