remote
Level 2 IT Support Engineer - Linesight
Systems Engineer
Level 2 IT Support Engineer responsible for delivering advanced technical support across APAC, troubleshooting Windows and Linux environments, resolving network issues, and managing ticketing workflows to ensure high user satisfaction.
About the role
Key Responsibilities
- Provide second‑tier support for Windows Server and Linux workstations, diagnosing and resolving complex hardware, software, and network issues.
- Manage and triage tickets in the help‑desk system, ensuring timely resolution and accurate documentation.
- Collaborate with cross‑functional teams to implement system updates, patches, and configuration changes.
- Assist in the design and deployment of remote support tools and procedures to improve service delivery.
- Participate in on‑call rotations and respond to critical incidents across the APAC region.
Requirements
- 3+ years of IT support experience, preferably in a multi‑site environment.
- Experience with remote support tools (TeamViewer, Remote Desktop) and ticketing systems (ServiceNow, Jira).
- Excellent problem‑solving skills and the ability to communicate technical concepts to non‑technical users.
- Strong teamwork orientation and willingness to work flexible hours to support APAC time zones.
Skills
windows serverlinux