Level 1 Technical Support Specialist - Italian Speaker
Technical Support Specialist responsible for managing customer incidents and requests, performing initial diagnosis, and resolving first-level support issues.
Role Overview
We are looking to incorporate a Technical Support Specialist to strengthen our technical support team. The selected person will be responsible for receiving, analyzing, and managing customer incidents and requests, acting as the first technical contact point and ensuring an excellent experience throughout the resolution process.
What You Will Do
Manage incidents and requests received through ticketing, email, and phone. Perform the initial diagnosis of technical incidents. Resolve directly those incidents or configurations that fall within the scope of first-level support.
Why It Might Be a Fit
Customer orientation, communication skills, empathy, and resilience will be especially important to thrive in dynamic environments and operational pressure.
Requirements
Benefits
Originally posted on Himalayas
Posted June 7, 2026