Lead Web Engineer - Zoom Communications, Inc.

What you can expect

Zoom seeks a technical expert to design, enhance, and deliver the engineering framework for its global web presence. This role requires proficiency in modern CMS platforms, cloud infrastructure, and web performance optimization. Candidates should have experience with large-scale architecture decisions, CMS migrations, and managing high-traffic, multi-domain properties. The individual will collaborate with the Senior Engineering Manager on strategy, delivery, and technical direction. Success lies in balancing engineering precision with cross-functional collaboration to create reliable, fast, accessible, and AI-ready web solutions that drive measurable business impact.

About the Team

This position is part of Zoom's Website Engineering team, focused on developing and expanding the technical framework behind Zoom's global online presence. The team brings together web engineers, CMS specialists, SEO/AEO experts, and performance engineers who collaborate closely with Marketing, Product, Design, and Localization. Emphasis is placed on technical expertise, automation, and creating fast, accessible, and impactful digital experiences.

Responsibilities

• Driving modernization toward a scalable website architecture across a multi-domain estate, including marketing sites, product hubs, support portals, developer portals, and regional sites. Consolidating fragmented properties while advancing modernization toward a scalable, CDN-delivered, cloud-hosted stack on AWS and Azure. Implementing multi-site and multi-tenant patterns, Core Web Vitals optimization, performance engineering, URL and routing strategies, and creating an accessible, WCAG-compliant, localized experience for global audiences.
• Establishing an advanced performance reporting layer using Core Web Vitals dashboards and synthetic monitoring tools like Lighthouse CI, SpeedCurve, Calibre, and New Relic. Incorporating Amplitude for product analytics, funnel reporting, site-health SLOs, and regression alerting. Tying web technical performance and uptime to revenue metrics by measuring Core Web Vitals regressions, latency spikes, and downtime events against conversion and bounce impacts.
• Championing observability and reliability engineering by enhancing monitoring, creating alerts, establishing SLAs/SLOs, and designing CI/CD pipelines for efficient deployments on AWS and Azure environments. Bringing extensive expertise in Optimizely (CMS 12, SaaS, DXP) and WordPress, including backend work in .NET, C#, PHP, CDN configuration, caching, APIs, and content modeling.
• Managing CMS architecture and migrations comprehensively, creating self-serve backends enabling teams to build pages on governed frameworks without relying on engineering as a constraint. Evaluating advanced platforms, and directing migrations from systems like Optimizely or WordPress through seamless cutover processe