remote
Lead Technical Support Specialist - Central New Mexico Community College
Software Engineer
Lead Technical Support Specialist overseeing computer and audio‑visual equipment, delivering Tier 3 hybrid support, mentoring staff, and ensuring high‑level troubleshooting across Windows and Linux environments.
About the role
Key Responsibilities
- Manage day‑to‑day operation and maintenance of campus computer and audio‑visual systems.
- Provide Tier 3 hybrid, remote, and on‑site support to faculty, staff, and students.
- Mentor and train junior support staff, fostering a collaborative knowledge‑sharing culture.
- Troubleshoot complex hardware, software, and network issues across Windows and Linux platforms.
- Coordinate with IT teams to implement upgrades, patches, and security protocols.
- Document support procedures, create knowledge base articles, and maintain accurate ticketing records.
Requirements
- Proven experience in computer support and audio‑visual system maintenance.
- Strong troubleshooting skills for Windows and Linux environments.
- Experience delivering Tier 3 support and managing remote assistance tools.
- Excellent communication and mentoring abilities.
- Ability to work independently and prioritize multiple tasks in a dynamic academic setting.