remote
Lead Systems Operations Engineer - Workday & Data Distribution - Wells Fargo
Systems Engineer
Senior engineer leading Workday application support, ITIL processes, and data distribution across HR, Public Affairs, and Legal domains. Drives incident, problem, and change management while collaborating with development and business teams.
About the role
Key Responsibilities
- Lead incident, problem, and change management for Workday and related data distribution systems.
- Own application support for production environments, ensuring high availability and performance.
- Collaborate with development, business, and operations teams to define and implement ITIL best practices.
- Develop deep understanding of Workday functionality and data flows to troubleshoot and optimize processes.
- Document and improve support procedures, knowledge base articles, and runbooks.
Requirements
- Senior level experience with Workday application support and data distribution.
- Strong knowledge of ITIL processes, including incident, problem, and change management.
- Proven ability to lead cross‑functional discussions and drive resolution.
- Excellent analytical, communication, and documentation skills.