Lead Systems Operations Engineer - Production Support - Wells Fargo

Key Responsibilities

• Drive complex, organization‑wide initiatives by delivering high‑level systems architecture guidance and consulting to technology teams.
• Lead the planning, design, and implementation of large‑scale computer systems and network infrastructure within the Systems Operations functional area.
• Analyze and resolve escalated production support issues, evaluating alternatives, enhancements, and system improvements across multiple platforms.
• Make informed decisions on technical changes, system upgrades, and performance optimizations to ensure reliability and scalability.
• Mentor and guide junior engineers, fostering best practices in automation, monitoring, and incident management.

Requirements

• 7+ years of experience in systems operations, production support, or related roles, with a proven track record of leading large‑scale initiatives.
• Deep expertise in Linux and Windows Server environments, including performance tuning and capacity planning.
• Strong automation and scripting skills (Python, PowerShell) and experience with cloud platforms such as AWS or Azure.
• Solid understanding of ITIL processes, incident management, and root‑cause analysis.
• Excellent communication and stakeholder management abilities, capable of translating technical concepts into business impact.