Lead Solution Architect Presales

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

About the Role

At Klaviyo, our Sales team prides itself on being genuine experts in marketing and product—not just closers. As a Lead Solutions Architect working with our Mid-Market and Enterprise segment, you'll be at the heart of some of our most strategic deals, helping prospects and clients understand exactly how Klaviyo fits into—and elevates—their technology stack.

We're growing our presence in Italy, and this is a unique opportunity to join as a founding member of that effort. You'll work directly with prospects, clients, and partners to build deep technical relationships, design solutions, and create the kind of trust that turns evaluations into long-term partnerships. You'll bring a consultant-first mindset, a builder's instinct, and the credibility to operate confidently from developer to C-suite.

How You'll Make a Difference

• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
• Continuously experiment with AI tools—testing, learning, and sharing insights to keep the team ahead of the curve, and championing new applications that accelerate workflows and elevate quality responsibly.
• Apply AI fluency to streamline your work and reinvest saved time into higher-impact technical engagements.
• Lead technical pre-sales campaigns end-to-end—from discovery through to technical selection—partnering closely with Account Executives to drive revenue outcomes.
• Run deep technical discovery to understand prospects' current architectures, business challenges, and the opportunities Klaviyo can unlock for them.
• Organise and facilitate technical workshops that bring together developers and business stakeholders to align solutions with real outcomes.
• Develop and execute value demonstration plans that clearly differentiate Klaviyo against the competition and accelerate technical wins.
• Become the authoritative internal expert on the Klaviyo platform—data pipelines, integration codebases, and the trade-offs between implementation approaches.
• Prototype and build integration specifications, custom solutions, and reusable assets that advance both individual deals and the broader pre-sales practice.
• Serve as the voice of the customer by feeding technical insights and client needs back to Product and Developer Experience teams to influence the roadmap.
• Raise the capability