Lead Site Reliability Engineer - Disney Experiences

About The Role & Team

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

The US Parks Site Reliability Organization is accountable for the reliability and resilience of a portfolio of critical applications and services. We partner with product, engineering, and SRE teams across the organization to define and evolve reliability standards rooted in SRE and DevOps principles. Rather than simply operating systems, we apply engineering approaches—observability, automation, and data‑driven decision making—to proactively improve service health. By designing reliability into platforms and reducing operational toil, we enable teams to focus on innovation and delivering world‑class guest experiences.

This role sits in the US Parks & Resorts organization within Disney Experiences Technology and works closely with other site reliability engineers, application delivery teams, and systems engineers from across the company.

The Lead Site Reliability Engineer will report to the Manager, System Engineering.

What You Will Do

• Serve as the SRE subject matter expert and technical lead for assigned products and platforms, owning the reliability strategy and embedding SRE and DevOps best practices
• Drive adoption and tracking of service level management—defining and operationalizing SLIs, SLOs, and SLAs—for the systems and applications in your assigned portfolio
• Lead the design, build, and support of products and platforms; consult on and build development pipelines, automate infrastructure and operations, and create telemetry for monitoring
• Engineer high reliability and reinforce best practices to secure company data across systems, network, performance, capacity, and operational excellence
• Mentor and guide other site reliability and systems engineers, providing coaching, feedback, and technical direction to elevate team performance and hold self and others accountable to commitments
• Lead Major Incident response for owned services—minimizing Mean Time to Resolve and delivering comprehensive retrospectives that result in measurable improvements to prevent future failures
• Partner with engineering, product, and program management to align priorities, manage dependencies, contribute to estimation and planning, and negotiate solutions to complex reliability challenges