remote
Lead ServiceNow Platform Engineer - MetLife
Devops Engineer
Lead the design, development, and support of ServiceNow platform solutions, driving AI‑powered automation and DevOps practices to deliver resilient, high‑performance digital services for a global enterprise.
About the role
Key Responsibilities
- Architect, develop, and maintain ServiceNow applications and integrations, ensuring scalability, security, and performance across the enterprise.
- Lead platform modernization initiatives, incorporating AI and automation to streamline IT service management and business processes.
- Collaborate with cross‑functional teams to define requirements, design solutions, and deliver end‑to‑end deployments.
- Implement DevOps practices, including CI/CD pipelines, automated testing, and configuration management for ServiceNow releases.
- Provide technical mentorship to junior engineers and drive continuous improvement of platform governance and best practices.
Requirements
- 5+ years of experience in ServiceNow platform engineering, with a strong focus on application development and integration.
- Proficiency in ServiceNow scripting (JavaScript, Glide APIs), workflow design, and integration patterns (REST, SOAP, web services).
- Hands‑on experience with AI/ML features in ServiceNow and automation tools (e.g., UiPath, Automation Anywhere).
- Solid understanding of DevOps principles, CI/CD tooling, and cloud environments (AWS, Azure).
- Excellent problem‑solving skills, strong communication, and a collaborative mindset.