Lead Salesforce Consultant - OSF Digital

OSF Digital is a leading digital transformation specialist and trusted Salesforce partner for over a decade. We excel in B2B, B2C, and multi-cloud solutions and recently celebrated our 20th anniversary.

Our AI-powered solutions drive data-informed decisions and enhance operational efficiency. With 45 locations and c2,000 clients worldwide, we build trust through innovation.

We are seeking an experienced Lead Salesforce Consultant to join our Managed Services team. This role is intended for a senior hands-on consultant who can drive solution delivery across multiple client engagements, provide functional and platform leadership, and step directly into execution when needed.

The ideal candidate will bring strong practical experience across Salesforce Sales Cloud, Service Cloud, Loyalty Cloud, Field Service, Experience Cloud and DevOps / Salesforce DevOps practices. This is not a coordination-only role. The successful candidate must be comfortable owning analysis, shaping solutions, supporting configuration and testing, guiding teams, and troubleshooting delivery issues in a fast-moving managed services environment.

Key Responsibilities:

• Lead functional solutioning and delivery support across multiple Salesforce managed services engagements.
• Gather, challenge, refine, and translate business requirements into practical and supportable Salesforce solutions.
• Provide strong hands-on contribution across Salesforce Sales Cloud, Service Cloud, Loyalty Cloud, and Field Service.
• Act as a senior point of reference for consultants, admins, developers, QA, and project managers.
• Support backlog shaping, estimation, prioritization, and solution clarification across parallel workstreams.
• Contribute directly to configuration review, testing support, issue investigation, root cause analysis, and production support when required.
• Ensure solutions align with platform best practices, scalability, maintainability, security, and operational supportability.
• Work closely with architects and technical leads on solution direction, design trade-offs, and delivery feasibility.
• Support release planning, deployment coordination, and Salesforce DevOps practices across environments.
• Produce and maintain clear documentation, process flows, functional designs, and delivery notes as required.
• Engage confidently with client stakeholders and help drive decisions forward in a structured and pragmatic way.

Working Environment

This role operates within a managed services model and supports multiple ongoing client engagements.

The successful candidate should be comfortable with context switching, parallel priorities, evolving requirements, and a mix of functional, operational, and hands-on responsibilities.

Requirements

Competencies

• Functional consulting: Requirement analysis, business process