Lead IT Systems Engineer - Darwinbox

At Synamedia, we’re a global team of 800+ trailblazers across 17 countries, revolutionizing how the world is entertained and informed.

Synamedia helps many of the world’s leading operators and media companies create, deliver and monetise next-generation video experiences across mobile and big screen. Combining integrated platforms, cloud innovation and trusted operational expertise, Synamedia enables customers to grow audiences, increase engagement, and accelerate digital transformation.

Our solutions have been built over the last three decades and are trusted by giants like Astro, Sky, beIN Sports, Vodafone, OSN, Etisalat and many more.

Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together!

About the Job

We are looking for an Endpoint Management & Automation Lead to help modernize and evolve Synamedia's endpoint management services.

The role will lead the delivery of a secure, automated, and user-focused device management platform across Windows, macOS, iOS, and Android. Working closely with Service Desk, Infrastructure, and Security teams, the successful candidate will drive automation, improve employee experience, and reduce operational effort through modern endpoint management practices.

We encourage applications from candidates with diverse backgrounds and experiences. If you don't meet every requirement but believe you can contribute to the role, we would love to hear from you.

Key Responsibilities:

• Manage and enhance Microsoft Intune and associated endpoint management technologies.
• Support the full lifecycle of corporate devices, including provisioning, configuration, patching, compliance, and retirement.
• Design and implement automation and self-healing capabilities to proactively identify and resolve device issues.
• Develop automated remediation, software deployment, compliance enforcement, and endpoint health monitoring solutions.
• Partner with Information Security to maintain endpoint compliance and security controls.
• Support modern device management capabilities including Autopilot, mobile device management, Conditional Access, and application protection policies.
• Act as an escalation point for complex endpoint and device management issues.
• Work with Service Desk teams to streamline support processes and improve the employee experience.
• Drive continuous improvement and modernization of endpoint management services.

Required Skills and Qualifications:

Required

• Experience managing endpoint platforms in an enterprise environment.
• Strong Microsoft Intune administration experience.
• Experience supporting Windows and macOS devices.
• Understanding of endpoint security, compliance, and device lifecycle management.
• Experience with automation, scripting, or process improvement initiatives.