remote
Lead I - Enterprise Solutions ServiceNow CMDB Developer - UST
Software Engineer
Lead-level ServiceNow CMDB Developer with 3‑5 years of experience designing, implementing, and maintaining CMDB, Discovery, and Service Mapping solutions in ITOM environments, leveraging Agile/Scrum practices.
About the role
Key Responsibilities
- Design, develop, and maintain ServiceNow CMDB structures, including CSDM and IRE models.
- Implement and configure Discovery and Service Mapping to ensure accurate asset and service relationships.
- Integrate ServiceNow with external systems and tools to automate data ingestion and synchronization.
- Collaborate with cross‑functional teams using Agile/Scrum methodologies to deliver ITOM solutions on schedule.
- Provide technical guidance, code reviews, and mentorship to junior developers.
Requirements
- 3–5 years of hands‑on ServiceNow development and administration experience.
- At least 2 years of direct experience with CMDB, Discovery, and Service Mapping.
- Strong understanding of ITOM concepts and CSDM best practices.
- Proficiency in Agile/Scrum processes and ability to work in fast‑paced project environments.
- Experience integrating ServiceNow with external APIs and data sources.
Skills
servicenowagilescrum