Lead Gulfstream Systems Support Engineer

Job Description Summary

Job Description

*** Position will be in SAVANNAH, Georgia.

Key Responsibilities :

Develop strong working knowledge of power systems and test equipment prior to deployment to customer location

Troubleshoot, investigate and drive resolution to determine when parts are returned to OEM

Ability to respond and support the customer during after hours

Assist Product Support Engineers (PSE) with defect investigation and use appropriate technical data to support reliability analysis and minimize unnecessary removals

Assist with queries relating to Aircraft and Component Maintenance Manuals

Manage consignment stock levels and logistics at Customer location

Deliver on-the-job training to the Customer

Provide regular reports on the status of on-site integration testing and system performance to the programme team and be the onsite first point of escalation for any issues that arise

Build and maintain strong long-term relationships with customer at all levels

Manage cost control, quality, and operations-oriented customer communications

Comply with import and export regulations in accordance with business and government legislation relating to data sharing, communication and technical discussions

Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices

Minimum Requirements :

Bachelors degree (in aeronautical, electrical engineering, or mechanical engineering preferred) from an accredited college or university and 3+ years of experience in a field support role, project management, or systems engineering (or a minimum high school diploma / GED with an additional 4+ years of experience in a field support role, project management, or systems engineering).

Desired Characteristics :

Ability to support the customer during off-hours

Significant experience in a broad base Aerospace industry or Aviation products

Product Knowledge – skilled in the theory and operation of defined systems, able to test and repair products and test equipment

Technical Communication – skilled in the presentation of technical information both verbal and written, adapting material for the target audience

Problem Solving – skilled/expert in analysing and identifying or proposing solutions to problems using a wide range of data and analytical tools

Customer Centric – skilled/expert regarding customer requirements, translating them into clear deliverables

Ability to manage multiple priorities and tasks simultaneously

Humble: respectful, receptive, agile, eager to learn

Transparent: shares critical information, speaks with candor, contributes constructively

Focused: quick learner, strategically prioritizes work, committed