Lead Forward-Deployed Engineer, AI Solutions

About the Role

As a Lead Forward-Deployed Engineer for AI Solutions, you will tackle complex enterprise deployments, guiding them from initial ambiguity to successful production. You will directly engage with strategic customers and internal teams to grasp business objectives, technical constraints, data realities, delivery risks, and key success metrics. These insights will be translated into a clear technical strategy that accelerates deployment and maximizes value realization.

Responsibilities

Build What Standard Implementation Cannot Cover

You will design, build, and deliver production-quality solutions essential for intricate deployments, including:

• Data ingestion and transformation utilities
• Integrations with ERP, Snowflake, Databricks, APIs, and other external systems
• Workflow automations
• Extensions for agentic AI deployments
• Customer-specific tools for data validation and enrichment
• Lightweight services or applications supporting go-live readiness
• Repeatable accelerators for future enterprise deployments

Enable Agentic AI Deployments in Real Enterprise Environments

You will assist customers in deploying and operationalizing Resilinc’s agentic capabilities across various use cases such as disruption intelligence, tariff risk, forced labor compliance, supplier risk, multi-tier mapping, and event-driven workflows. Your role will bridge the gap between the platform’s agentic capabilities and each customer’s unique data, processes, governance, and operating model.

Create Solutions That Are Fast to Deliver and Safe to Inherit

You will enforce strong engineering discipline for all deliverables, encompassing:

• Clean code
• Testing
• Documentation
• Security considerations
• Logging and observability
• Deployment readiness
• Operational handoff
• Supportability

The goal extends beyond solving immediate customer problems; it's about solving them in a manner that allows other teams to understand, operate, and enhance the solutions.

Reduce Friction for High-Complexity Accounts

You will work on the most demanding deployments where standard approaches are insufficient. Your efforts will help unblock go-lives, stabilize early production usage, mitigate escalation risks, and accelerate measurable customer outcomes.

Turn Customer-Specific Work into Product and Platform Insight

You will identify recurring patterns across enterprise deployments, distinguishing true one-off customizations from broader market needs. Clear, actionable recommendations will be fed back to Product and Engineering, enabling Resilinc to convert repeated customer needs into reusable platform capabilities.

Help Define How Forward-Deployed Engineering Scales

You will contribute to the operating model, standards, tooling, reusable templates, engagement rules, and handoff practices for this evolving function, aiming to create leverage rather than relying on heroics.

What This Role Is and Is Not

This role focuses on solving challenging technical deployment problems and creating reusable patterns.

This role owns:

• Complex deployment engineering
• Customer-specific technical solution design
• Production-ready accelerators
• Integration and workflow problem solving
• Agentic AI deployment enablement
• Technical unblockers for strategic accounts
• Reusable implementation patterns
• Product feedback from real enterprise deployments

This role does not own:

• Routine customer support
• Long-term maintenance of every custom solution
• Standard implementation project management
• Core product roadmap ownership
• General pre-sales demonstrations
• One-off hero work without documentation or handoff

What Success Looks Like

Success will be measured by your ability to:

• Reduce time-to-value for complex enterprise deployments
• Unblock strategic customer go-lives
• Improve deployment quality and predictability
• Reduce long-term operational debt from custom work
• Create reusable accelerators, templates, and implementation patterns
• Improve handoff quality to Agent Success, Support, and Engineering
• Surface product gaps and repeated customer patterns with clear recommendations
• Help customers operationalize Resilinc’s agentic AI capabilities in production