remote
Lead Experience Architect, Adobe Journey Optimizer - Humana
Software Engineer
Lead architect for Adobe Journey Optimizer, driving scalable journey design, real‑time personalization, and cross‑functional collaboration to align marketing, IT, and data science initiatives with business goals.
About the role
Key Responsibilities
- Design and blueprint reusable journey components and logic frameworks that leverage Adobe Journey Optimizer capabilities.
- Collaborate with marketing, IT, and data science teams to translate business objectives into actionable journey structures.
- Implement real‑time personalization and experimentation strategies to optimize customer experiences at scale.
- Ensure enterprise‑level scalability, performance, and governance of journey solutions.
- Lead workshops and training sessions to empower stakeholders on journey design best practices.
Requirements
- Proven experience architecting Adobe Journey Optimizer or similar customer experience platforms.
- Strong background in experience design, personalization, and experimentation.
- Hands‑on knowledge of enterprise architecture principles and data science collaboration.
- Excellent communication skills and ability to influence cross‑functional teams.