Lead Engineering Support Linux Engineer - Bengaluru

Job Summary

We are seeking a highly experienced Senior / Lead Linux Engineering Support Engineer to lead and develop a small team supporting engineering systems within a fast-paced AI-focused environment.

This role combines deep Linux expertise with strong leadership, automation, and DevOps practices to ensure systems are reliable, scalable, and supportable at scale. A key aspect of the role is establishing and operating within a configuration-as-code environment, where system configuration and operational processes are managed through automation, pipelines, and source control rather than manual administration.

You will be responsible for leading incident response, driving operational improvements, and setting standards for how Linux systems are managed and supported across the organisation.

While the role includes leadership responsibilities, it will initially require a hands-on approach, including direct involvement in troubleshooting, system support, and automation efforts, while building team capability and scaling processes.

Working closely with engineering teams, platform engineers, and infrastructure specialists, you will ensure systems remain stable, performant, and aligned with evolving business and product delivery needs.

The Team

You’ll be joining a multi-disciplinary team with strong technical skills and a very supportive culture. We work closely together, regularly share knowledge, and your skills will make a direct impact on our business. It’s an exciting and pivotal moment for us right now, with plenty of new projects ahead. If you're looking to solve interesting problems and see your work deliver real-world results, this is the team for you.

Responsibilities and Duties

• Lead, mentor, and develop a team of Linux Engineering Support Engineers, establishing clear roles, responsibilities, and ways of working
• Own and oversee support for Linux-based systems and engineering environments, ensuring stability, performance, and availability
• Act as an escalation point for complex technical issues and outages, providing hands-on support where required
• Diagnose and resolve high-impact system and interoperability issues across mixed and distributed environments
• Perform hands-on investigation and troubleshooting to understand issues and drive effective solutions
• Lead incident response activities, including triage, coordination, and resolution
• Own and drive Root Cause Analysis (RCA) processes, ensuring preventative improvements are identified and implemented
• Establish and improve incident management processes, driving operational maturity and reliability
• Drive adoption of automation and configuration-as-code practices across Linux systems
• Ensure system changes are delivered through controlled, auditable processes wherever possible
• Oversee development and implementation of automation solutions for system manag