Lead Customer Solutions Engineer - FORT Robotics

In today's dynamic worksites, seamless collaboration between people and machines is essential. FORT's platform ensures safe, secure, and dynamic control that surpasses legacy systems and next-generation AI capabilities.

While autonomous machines offer significant advantages, they also introduce new safety challenges. FORT addresses these concerns by providing solutions such as the Wireless E-Stop, which allows operators to instantly stop any machine from a safe distance, enhancing safety during emergencies.

Additionally, FORT's Safe Remote Control enables operators to manage heavy machinery remotely, reducing the risk of accidents and improving visibility.

By ensuring communications integrity across any network, FORT empowers customers to protect their most valuable assets—people, data, and machines—ensuring they remain safe and secure.

The Lead Customer Solutions Engineer is a player-coach role — part principal technical authority, part hands-on team builder. This engineer will continue to own FORT’s most strategic customer integrations while actively developing the next generation of Customer Solutions Engineers. They’ll set the technical bar through their own work in the field, then coach the team to meet it: pairing on tough integrations, running structured ride-alongs, and turning hard-won field lessons into playbooks the whole team can use. They’ll also partner closely with Product, Engineering, and Sales leadership to influence the roadmap and field strategy.

This is a high-impact, high-visibility position that requires deep technical expertise, strong leadership instincts, executive-level communication, and the ability to operate autonomously in fast-paced industrial environments and strategic accounts.

Key Responsibilities

• Lead technical engagements at FORT’s most strategic customers, owning integration outcomes for FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms
• Travel to customer sites (up to 25%) to drive integration design, troubleshoot complex implementation challenges, and ensure full functional and safety compliance
• Operate as a player-coach — lead complex integrations hands-on while simultaneously developing the team, modeling the standard for technical excellence, customer communication, and field execution
• Directly mentor and coach junior and mid-level Customer Solutions Engineers; create individualized development plans, set growth milestones, and track progress
• Pair junior engineers on customer engagements through structured ride-alongs, shadowing rotations, and co-led site visits to accelerate their ramp on CAN bus integration, safety architecture, and customer-facing skills
• Run regular technical deep-dives, case reviews, and post-mortems with the team to convert hard-won field lessons into reusable knowledge
• Provide real-time coaching and feedback during live cu