Lead AI/ML Engineer - AWS Connect Remote - Optum

Key Responsibilities

• Architect, develop, and maintain end‑to‑end voice and chat solutions on Amazon Connect, including contact flows, routing, and integration with backend systems.
• Design and implement AI/ML models (e.g., intent classification, sentiment analysis) to enhance conversational experiences and automate routine interactions.
• Collaborate with product, data, and operations teams to define requirements, create prototypes, and iterate on solutions that meet healthcare compliance and performance standards.
• Lead code reviews, establish CI/CD pipelines, and enforce best practices for security, scalability, and reliability in a cloud‑native environment.
• Mentor junior engineers, foster knowledge sharing, and drive continuous improvement of the AI/ML development process.

Requirements

• 5+ years of professional experience building large‑scale solutions on AWS, with deep expertise in Amazon Connect.
• Strong proficiency in Python and experience with ML frameworks such as TensorFlow, PyTorch, or Scikit‑learn.
• Hands‑on experience applying Natural Language Processing techniques to voice or chat applications.
• Proven ability to design, deploy, and monitor serverless architectures using services like Lambda, API Gateway, and CloudFormation.
• Excellent problem‑solving skills, communication abilities, and a track record of leading technical teams in an agile environment.