L3 Microsoft Support Engineer
Level 3 Microsoft Support Engineer providing advanced technical support for Microsoft Azure and M365 infrastructure services, including incident resolution and service requests.
Role Overview
We are seeking a Level 3 Microsoft Support Engineer to join our Day 2 Operations team. This role focuses primarily on providing advanced-level technical support for Microsoft Azure and M365 infrastructure services, including incident resolution, service requests, and. You will collaborate with Tier 1 and Tier 2 engineers, and vendor support teams to ensure efficient issue resolution and exceptional service delivery.
What You Will Do
Troubleshoot, support and resolve complex incidents across Microsoft 365 Environments (Exchange Online, Teams, Sharepoint, etc.), working independently as the final escalation point for customer incidents. Assist with the technical implementation and troubleshooting of Intune, Autopilot, MS Defender, and AVD solutions based on client requirements and needs.
Why It Might Be a Fit
Candidates for this role must demonstrate strong, practical, hands-on experience working within the Microsoft 365 and Azure ecosystem. This includes the ability to support, troubleshoot, and administer Azure and M365 resources in a production environment and understand underlying architecture fundamentals, dependencies, and operational best practices.
Requirements
Benefits
Posted June 7, 2026