L2 Support Engineer Endpoint - Middle

Overview:

We are looking for a proactive L2 Support Engineer (Endpoint) with experience managing enterprise-scale environments and supporting globally distributed teams. You will be responsible for maintaining and improving our Windows/macOS infrastructure, endpoint management platforms, collaboration tools, and automation processes while driving reliability, security, and operational excellence across the organization.

Key responsibilities:

Administration and maintenance of Windows/macOS infrastructure in distributed environments

Administration of Microsoft Active Directory, Azure ID/Entra ID, Google Workspace, Slack, and related SaaS platforms

Administration and support of endpoint management systems (Microsoft Intune, Kandji/Jamf/Iru, etc.)

Automation of routine administrative tasks using Python, PowerShell, Bash, and AI-assisted workflows

Management of software deployment, device compliance, identity and access management processes

Participation in infrastructure improvement initiatives, R&D, and implementation of new services and technologies

Maintenance of technical documentation and knowledge base; Collaboration with vendors, security teams, and engineering teams to improve infrastructure reliability and security

Required Experience:

At least 3 years of experience at companies with 100+ employees and distributed offices\partially or fully remote

Expert knowledge of modern operating systems MS Windows Server and MS Active Directory

Basic Linux experience

Experience with administration and support of collaboration and endpoint management platforms: Slack, Azure ID, Google Workspace, etc

Experience with administration and support of MDM platforms: Microsoft Intune and Apple device management solutions (Kandji/Iru, Jamf, or similar)

Understanding of modern endpoint management, device compliance, software deployment, and identity/access management practices across Windows and macOS environments

Experience with monitoring and logging systems (Zabbix, Grafana, Prometheus, Graylog, ELK, etc.)

Hands-on experience using AI tools (ChatGPT, Claude, Copilot, etc.) for infrastructure automation, scripting assistance, troubleshooting, and technical research

Scripting languages (Python/PowerShell/Bash) - daily routine automation

Strong troubleshooting and cross-team communication skills

English B1+ (be able to participate in meetings with vendors tech support and sales/presales managers) and strong command of Russian

Nice to have:

Higher technical education would be a plus

Experience with GitOps and CI/CD workflows (GitLab CI, GitHub Actions, etc.)

Experience supporting globally distributed teams and remote-first environments

Experience with SSO/MFA solutions and identity providers (understanding OIDC/SAML protocols