onsite
L1 Technical Support Engineer - Instructure
Software Engineer
Entry‑level technical support engineer focused on resolving customer issues, troubleshooting Windows and Linux environments, and managing tickets efficiently using industry‑standard tools.
About the role
Key Responsibilities
- Respond to customer inquiries via phone, chat, and email, providing timely and accurate solutions.
- Diagnose and resolve technical issues related to Windows and Linux operating systems, applications, and basic networking.
- Log and track incidents in the ticketing system, ensuring proper documentation and escalation when necessary.
- Collaborate with Tier 2/3 engineers and product teams to resolve complex problems and improve support processes.
- Maintain up‑to‑date knowledge of product features, updates, and common troubleshooting steps.
Requirements
- Strong verbal and written communication skills in English.
- Experience troubleshooting Windows and Linux environments.
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Ability to work independently and in a fast‑paced team environment.
Skills
customer supportcommunicationlinux