At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Scope & Stack
- Windows 11
- Microsoft 365 Applications
- Microsoft Teams
- Outlook
- Active Directory / Entra ID (basic administration)
- ServiceNow (or equivalent ITSM tool)
- Mobile Devices (iOS / Android)
- VPN & Remote Access
- Printers and Peripherals
- Basic Hardware Support
Responsibilities
- Act as the first point of contact for IT incidents and service requests.
- Provide support to users via phone, chat, email, and ticketing system in German and English.
- Troubleshoot hardware, software, operating system, and connectivity issues.
- Perform password resets, account unlocks, and basic user administration.
- Support Microsoft 365 applications and collaboration tools.
- Assist users with VPN, remote access, and mobile device issues.
- Install, configure, and support standard software applications.
- Escalate unresolved or complex incidents to L2 support teams.
- Maintain accurate ticket documentation and ensure SLA compliance.
- Follow incident, request, and escalation management procedures.
Who You Are
Key Skills
- Excellent customer service and communication skills.
- Strong troubleshooting and analytical abilities.
- Knowledge of Windows operating systems and Microsoft 365.
- Ability to work in a fast-paced service desk environment.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
Language Requirements
- German: Fluent (C1/C2 level) – spoken and written.
- English: Professional working proficiency (B2/C1 level) – spoken and written.
- Ability to provide technical support and communicate effectively with users in both languages.
Experience
- 0–2 years of experience in Service Desk, Help Desk, Desktop Support, or IT Support.
- Relevant internships, apprenticeships, or entry-level IT experience are considered an advantage.
Being You