Software Engineer
We are looking for a motivated L1 Cloud Support Engineer to provide first-level technical support across multiple projects.
We are looking for a motivated L1 Cloud Support Engineer to provide first-level technical support across multiple projects. The role involves monitoring, troubleshooting, and resolving issues in AWS and Azure environments, ensuring smooth operations and timely escalation when required.
Key Responsibilities
Monitor system health, performance, and availability across AWS and Azure
Respond to alerts, troubleshoot basic issues, and escalate complex incidents to L2/L3 teams
Support users with access, configuration, and environment-related queries
Maintain documentation of incidents, resolutions, and escalation processes
Collaborate with cross-functional teams across multiple projects
Ensure compliance with security and operational standards
Required Skills & Qualifications
Basic knowledge of AWS (EC2, S3, IAM, CloudWatch)
Basic knowledge of Azure (VMs, Storage, AD, Monitor)
Familiarity with ticketing tools (e.g., ServiceNow, Jira)
Strong troubleshooting skills
Ability to handle multiple tasks concurrently
Open to shift work / on-call rotations
Preferred
Exposure to ITIL processes
Basic scripting (PowerShell, Bash, Python)
Posted July 24, 2026