Junior Systems Analyst - Professional Services - Polaris Software

At Polaris, we're on a mission to create a safer and fairer world. We provide software solutions that empower police forces and local authorities to enforce and track traffic and parking offences, manage permits and licenses, and control high-risk assets like firearms and tasers.

Since securing support from August Equity in May 2023, we've been on an exciting growth trajectory. We've expanded our reach both in the UK and internationally, acquired key companies like Farthest Gate, Clarity and JML Software Solutions, and invested heavily in our operations.

Our goal is to build a data-driven, professionally managed organisation with robust systems and processes, poised for consistent growth and ready to seize new opportunities. We've united our legacy brands under the Polaris name, creating a dynamic new identity that reflects our vision for the future.

This is an exciting time to join Polaris. We're seeking ambitious, forward-thinking individuals who are eager to make a real impact and grow their careers in a rapidly evolving industry. If you're ready to be part of a team that's shaping the future of public safety and compliance technology, we want to hear from you.

Solutions Architect

Based in Banbury

Hybrid model of 3 days per week in office

Full time

Reports to Head of Professional Services

The Solutions Architect is the technical and solution- design lead within the customer delivery lifecycle. Working closely with Customer Success Managers, Product and Engineering teams, Support, Account Managers and customer stakeholders, the role translates business and operational requirements into practical, scalable solutions across Polaris applications.

The role owns the design and advanced configuration of customer solutions from discovery and scoping through build, testing, deployment and handover. It combines consultative customer engagement, strong product knowledge and technical judgement to ensure solutions are supportable, well documented and deliver measurable customer outcomes with minimal post-go-live rework. Regular travel to customer sites will be required.

Key Responsibilities:

1. Discovery and requirements analysis: Lead customer discovery sessions, workshops and process reviews to understand current ways of working, business outcomes, technical constraints, data requirements, integrations and operational risks. Challenge assumptions and convert requirements into clear, prioritised and testable solution needs.

2. Solution design and workflow optimisation: Design end-to-end workflows and solution configurations that align Polaris products with the customer’s operational processes. Produce clear solution designs covering users, roles, permissions, data flows, integrations, automation, reporting and exception handling.