remote
Junior Onboarding & Implementation Specialist Vodori Europe - GT
Software Engineer
Junior Onboarding & Implementation Specialist responsible for guiding new clients through product setup, ensuring smooth adoption of SaaS solutions, and delivering exceptional customer success with strong project management and communication skills.
About the role
Key Responsibilities
- Lead end‑to‑end onboarding of new clients, from initial discovery to full product adoption.
- Collaborate with sales and product teams to configure SaaS solutions and tailor implementation plans.
- Provide training, documentation, and ongoing support to ensure high user engagement and satisfaction.
- Track implementation metrics, identify bottlenecks, and recommend process improvements.
- Act as the primary point of contact for client escalations and feedback loops.
Requirements
- 1–2 years of experience in customer success, onboarding, or implementation roles.
- Strong understanding of SaaS product lifecycles and implementation best practices.
- Excellent written and verbal communication skills in English.
- Proficiency with project management tools (e.g., Jira, Asana) and CRM systems.
- Analytical mindset with ability to translate data into actionable insights.
Skills
project managementcommunication